Frequently Asked Questions
Every piece we create is made with care, and we want your experience with Munimuni to feel just as thoughtful. Here you'll find answers to common questions about our products, sizing, orders, shipping, and returns. If you need further assistance, we're always happy to help.​
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Shipping & Delivery
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When will my order be shipped?
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Your order will be processed once payment has been received.​ On-hand items will be shipped within 7 business days and for pre-orders, it will be shipped according to the estimated lead time indicated in the product description. Please note that we do not ship on weekends or holidays.
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How long does delivery take?
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Estimated delivery times are as follows:
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Local Orders
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e Metro Manila: 2–5 business days
e Provincial: 5–7 business days
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International Orders
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e International Postal Service: 2–3 business weeks
e DHL / FedEx Express: 3–7 business days
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Please note that delivery times are estimates and may vary depending on the courier.
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How can I contact you regarding my shipment?
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If you have any questions or concerns about your shipment, please contact us through our contact page or email us at info@munimunistudio.com.
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Returns & Exchanges
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Can I exchange my local order?
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Yes. If you're not completely satisfied with your purchase, you may request a store credit or exchange within 10 days from the date of delivery, subject to approval. After 10 days, all sales are considered final.
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How do I request a return or exchange?
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Please email us at info@munimunistudio.com and wait for our confirmation before sending your item back. Once approved, kindly allow 7–15 business days for your return, exchange, or store credit to be processed. Please note that we reserve the right to refuse any returned item that does not comply with our return policy.
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Do you accept returns or exchanges for internationl orders?
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At this time, we do not offer returns or exchanges for international orders due to the high cost of international logistics. However, if your item arrives damaged, we may issue a store credit or refund, subject to evaluation. Please note that shipping fees are non-refundable.​
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Size Guide
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How do your sizes fit?
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Our garments generally run small, so we often recommend sizing up for a more comfortable fit. Please refer to the size chart on each individual product page, as sizing may vary depending on the style.
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